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Privacy Policy 

Privacy Policy for Sharman Music Academy (SMA)

Last Updated: [26 April, 2026]

We at Sharman Music Academy are committed to the privacy of our users and take every measure to safeguard your data. When you provide us with your information, you trust us with it. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it when you’re using our services, website, and related applications (collectively, the "Platform" or "Service").

This policy is compliant with applicable data protection laws, including GDPR, COPPA, and the privacy laws of the jurisdictions in which we operate. Throughout this document, the terms “you”, “your”, and “yours” refer to YOU as the User (including parents, guardians, and children).

1. Interpretation and Definitions

·        Account: A unique account created for You to access our Service.

·        Child / Minor: Users below the age of majority in their respective jurisdictions (e.g., under 18 in India/Malaysia, under 13 in the US/UK, under 16 in the EU).

·        Cookies: Small files placed on your computer or mobile device containing the details of Your browsing history.

·        Personal Data: Any information that relates to an identified or identifiable individual (e.g., name, email, phone number).

·        Usage Data: Data collected automatically, generated by the use of the Service or the infrastructure itself.

2. Consent and Scope

Our Platform is primarily for teachers, children, their parents, and adult users.

·        Adults: You must be at least 18 years old to register independently.

·        Children: If you are under 18, registration must be completed by a parent or legal guardian. By registering, the parent gives explicit consent for the child’s use of the platform.

By continuing to access or use the Platform, you signify your agreement to be legally bound by this Privacy Policy. If you do not agree, please exit the page and stop accessing the Services.

3. Information We Collect

To provide SMA services effectively, we collect the following types of information:

·        Personal Information: First and last name, email address, mobile number, physical address, birth date/year (for age validation), and occasionally government-issued ID or photographs.

·        Usage Data: Internet Protocol (IP) address, browser type and version, pages visited, time and date of visit, and unique device identifiers.

·        Social Media Data: If you sign in via platforms like Facebook or Google, we collect information you have made public through that account, subject to their respective terms.

·        Session Recordings: Online training and music sessions may be recorded for quality audits and teacher training purposes.

4. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (beacons, tags, scripts) to monitor activity and improve our Service.

·        Necessary / Essential Cookies: Essential for providing services and authenticating users.

·        Functionality Cookies: Allow us to remember your preferences (like login details or language) for a customized experience.

·        Session vs. Persistent: We use both Session Cookies (deleted when the browser closes) and Persistent Cookies (remain offline to remember preferences).

5. Children’s Privacy

Protecting the privacy of young musicians is a core priority at SMA.

·        Verifiable Consent: We require verifiable parental consent before the collection, use, or disclosure of a child's Personal Data, in compliance with laws like COPPA (US) and GDPR-K (EU/UK).

·        Parental Rights: Parents can refuse further data collection, request to review their child's Personal Data, or request deletion of records at any time.

·        Public Visibility: A child’s publicly accessible profile will strictly bear only their age, name, and approved project postings. No other portion of the profile is made public without separate, explicit parental consent.

6. How We Use Your Data

SMA uses your Personal Data for the following purposes:

·        To Provide and Maintain Services: Including facilitating classes, monitoring usage, and managing user accounts.

·        For Communication: To contact you via email, SMS, push notifications, or calls regarding account updates, billing, or security.

·        For Quality Assurance: To perform quality audits, teacher training, and platform customization.

·        For Marketing: To send promotional materials or surveys (you may opt-out at any time by contacting us).

·        Security and Fraud Prevention: To verify identity, prevent multiple unauthorized access attempts, and ensure a safe learning environment.

7. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information only in the following circumstances:

·        Service Providers: With third-party vendors for payment processing, hosting, usage analytics, and communication (e.g., OTPs, video class hosting).

·        Legal Requirements: To comply with a legal obligation, court order, or government request to protect the rights, property, or safety of SMA and its users.

·        Business Transfers: In connection with a merger, sale of company assets, or financing, provided the receiving party honors this Privacy Policy.

·        Payment Gateways: Online transactions are processed through secure, trusted banks utilizing 3D Secure password services. We only reveal the last four digits of your credit card during confirmation.

8. Your Data Protection Rights

Depending on your jurisdiction, you have the right to:

·        Access: Request a copy of the personal data we hold about you.

·        Correction: Request that we fix inaccurate or incomplete data.

·        Deletion: Ask us to delete or remove your personal data.

·        Portability: Request the transfer of your data to another organization.

·        Withdraw Consent: Change your mind at any time regarding data processing.

You can manage your data directly within your account settings or by contacting our Data Protection Officer.

9. Data Retention and Transfer

We retain your Personal Data only for as long as necessary for the purposes set out in this policy, or to comply with legal obligations. Your information may be processed and stored on servers located outside your state or country of residence. By using SMA services, you consent to this cross-border transfer, provided we enforce adequate security controls.

10. Changes to This Privacy Policy

We reserve the right to update our Privacy Policy at any time. If we make material changes, we will notify you via email or by placing a prominent notice on our website prior to the change becoming effective. Your continued use of the Service constitutes acknowledgment of those modifications.

11. Contact Us

SMA has a dedicated team to oversee compliance and assist you with any privacy-related requests. If you wish to exercise your rights or have any questions about this Privacy Policy, please contact us: